Privacy Policy

Uniques pex Private Limited (hereinafter referred to as “Company”, “we”, “our”, or “us”) is committed to safeguarding the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit or make a purchase from https://www.uniquespex.com/, visit our physical stores, or otherwise interact with us. Please note that products purchased from our website will be delivered within 5–7 business days, unless otherwise specified during checkout.

By accessing or using our website or services, or by registering at our stores, you consent to the collection, use, processing, disclosure, and transfer of your personal data in accordance with this policy and applicable laws.

INFORMATION WE COLLECT

INFORMATION WE COLLECT:

We collect personal data when you:

Register or make a purchase
Contact customer support
Use our services, including prescription entry and virtual try-ons

Note: We do not collect or store your credit/debit card or net banking details. These are processed through secure, PCI-DSS compliant gateways.

Photos, Scans, and Facial Images:

When using features like “3D Try On,” you may submit facial images or scans with consent. These are used strictly for:

Measuring pupillary distance and face width
Frame fitting recommendations
Addressing fitting issues
Product improvement

We do not share facial data with third parties.

HOW WE USE YOUR INFORMATION

Order Fulfilment: Processing transactions, delivering products, and communicating order status.
Personalization: Recommending frames/products based on your profile and preferences.
Marketing: Sending promotional communications if opted-in.
Compliance: Fulfilling legal obligations.

AUTOMATIC INFORMATION COLLECTION

We collect information about your device and usage patterns, such as:

Browser type, IP address, device identifiers
Operating system
Session logs and activity
Cookies and analytics

RETENTION OF INFORMATION

We retain your data as long as necessary for service delivery or as required by law. Facial scan data is retained for up to 5 years from your last activity or account use.

YOUR RIGHTS

You have the right to:

Access a summary of your personal data
Request corrections or deletion
Withdraw consent (except as required by law)
Lodge a grievance or complaint
Nominate a legal representative in case of death/incapacity

YOUR DUTIES

You must:

Provide only accurate, authentic data
Not impersonate others or submit false grievances
Not suppress important information in government documents

DATA SHARING

We may share your data with:

Third-party service providers (e.g., logistics, customer support)
Marketing platforms (if opted-in)
Other affiliates of Uniquespex

Where personal data is shared, we ensure adequate security and contractual safeguards are in place. Your data may also be processed outside India under similar protections.

SECURITY PRACTICES

We use industry-standard security practices including:

SSL encryption
Role-based data access
Physical and electronic safeguards
Secure cloud storage and firewalls

Access to data is limited to authorized personnel only.

CHILDREN & GUARDIANS

Individuals under 18 years or with legal guardianship should use the website under parental or guardian supervision. We do not knowingly collect data from minors without appropriate consent.

COOKIES

We use cookies to:

Improve user experience
Enable personalization
Track analytics and preferences

You may modify your browser settings to disable cookies. By continuing to use the website, you consent to our use of cookies in accordance with this policy.

NDNC (Do Not Disturb) Policy

By sharing your mobile number with Uniquespex, you authorize us to send you updates, offers, and service notifications even if you are registered under DND/NCPR, for up to 365 days from registration.

BUSINESS TRANSFERS

In case of acquisition, merger, or restructuring, your personal data may be transferred as part of business assets. We will continue to protect your data as per this policy.

CHANGES TO THIS POLICY

This Privacy Policy may change as our business evolves. We encourage you to check our website regularly for updates. Continued use of the site constitutes acceptance of any updates.

GRIEVANCE REDRESSAL

For questions or concerns about your privacy or this policy, please contact our Data Protection Officer (DPO):

Email: bbahrudeen57@gmail.com

COMPLAINTS TO BOARD

If your concerns are not resolved by us, you may escalate your complaint to the Data Protection Board of India, in accordance with the Digital Personal Data Protection Act.